Support

Need help? We offer several ways to get support for RCC Resources.

Our goal is to provide comprehensive, useful, and up-to-date documentation for users of our services. To that end, this section contains a set of guides, how-to's, and reference materials. If you are looking for more general information about what the RCC offers, refer to our services pages. 

What do you need help with?

Submit a Support Request

How this works

  1. You complete the support request form.
  2. Every staff member on the RCC team will receive your request via email
  3. Somebody will respond to the request within one business day

What a great support request looks like

  1. Describe the issue in as much detail as you can.
  2. If you are requesting software installation, please include a link to where we can find more information about the packages.
  3. If this regards an HPC job, please as much of the following as you can:
    • Submit script path (or include in request)
    • Job ID #