Account Management

To use any RCC resources, you must first sign-up for an RCC System Account. This page describes how RCC System Accounts work.

Who is Eligible

Anybody can create an RCC System Account. This account provides a general level of service on the HPC and Spear, and access to various other services.

If you are a currently-employed FSU faculty members, you can create an account immediately with no approval required.  Additionally, you may sponsor non-faculty users (students, staff, and outside collaborators).

If you are a FSU student, staff member, or outside collaborator (not employed or enrolled at FSU), you can create an RCC account provided that you are sponsored by a current faculty member. You must specify who this faculty member is during account signup, and your faculty sponsor must explicitly approve your request. Refer to the account policy for full details.

If you have an FSUID, you must login with it in on our website in order to create a RCC account. If you are an outside collaborator, you will have to apply for a guest FSUID first.

Signing Up

You can sign up for an account on our self-service web portal.

New faculty accounts will be activated within moments of signup.

Non-faculty accounts who specified a sponsor during registration must wait until that sponsor approves your request. Your system account will remain in pending status until your chosen sponsor approves the request. Your sponsor will receive an email when you submit your request. Subsequently, he or she will login to the RCC website and approve or deny your request.

Once your sponsor approves your account, we will activate it immediately. You will receive an email when this happens.

Managing Account Settings

You can update your email, password, preferred shell, and other account settings using the our self-service web portal.

Additionally, you can manage any resources you control (such as groups, HPC partitions, or Spear systems), and request access to different resources.

Account Troubleshooting

If you are having trouble using your account, refer to the following common scenarios. If none of these match your issue, please submit a support request.

  • Account not active or locked - Visit the our self-service portal to view your account status. We generally lock your account if your sponsor has not approved your account in the past year, but your account may be locked for any number of reasons.
  • Forgotten password - You can easily reset your password through our self-service portal.
  • Cannot connect to servers - Are you off-campus? If so, you will need to use the FSU VPN to connect to RCC systems. Refer to our guide. If you are on-campus or using the VPN and still cannot connect, please submit a support request to staff.
  • Need access to group - All users are enrolled in our General Access group, which provides access to basic resources at the RCC. If you need to enroll in another group to gain access to a particular server, storage resource, or HPC queue, you can do that at our self-service portal.
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